Merlin Entertainment
Zonal Controller
Location: THORPE PARK Resort, KT16 8PN
Hours: 40 hours per week
Salary:
The Zonal Controller plays a key role in ensuring the smooth running of park operations by monitoring performance, triaging operational requests, and maintaining effective communication channels.
Responsibilities:
Monitor digital systems and dashboards to track the performance of units and rides across the resort.
Answer phones and monitor digital systems for staff requests, including guest complaints, refunds, and ride shutdowns.
Receive notifications and calls regarding other concerns, including IT issues, facilities work orders, and ER-related incidents.
Support the resolution of employee relations issues as needed, offering guidance and assistance to team leaders, while ensuring adherence to company policies and fostering a positive workplace culture.
Identify actions required on Resort, such as deploying an engineer to a ride, assigning a Zonal Manager to handle a guest complaint, or creating IT tickets.
Prioritize actions based on their operational impact to ensure critical issues are resolved promptly.
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