Job description
JOB TITLE
Senior Manager, Rewards & Loyalty Propositions
SALARY
£78,098 – 91,880 pa
LOCATION(S)
Leeds
Edinburgh
HOURS
Full time (35 hours per week)
WORKING PATTERN
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments in line with our Flexibility Works policy.
What you’ll be doing
In Customer & Commercial (C&C), we put customers at the heart of every decision, championing their voice while driving sustainable growth for the Group.
You’ll join the Rewards & Loyalty team at an exciting time, as we continue to build a market–leading, whole–of–bank rewards proposition that recognises and rewards customers for their overall relationship with Lloyds Banking Group.
As a Senior Manager, you’ll collaborate across Product teams, Digital delivery, Data, Channel, Segments and Marketing to shape and deliver compelling reward propositions that resonate with customers and deliver clear commercial value. This is a highly collaborative role, focused on bringing together diverse parts of the business to create joined–up, customer–centric experiences that deliver tangible commercial value for the business.You’ll balance creativity with commercial rigour, ensuring reward concepts are feasible, scalable and deliver against both customer and business objectives.
Why join us?
Rewards & Loyalty is a critical driver of customer engagement, retention and advocacy across the Group. This role offers the opportunity to work at scale, influencing how millions of customers experience value from their relationship with the bank.
You’ll operate in a fastmoving, high–profile area, with strong senior stakeholder exposure and the chance to shape propositions that make a tangible difference to customers and the business.
What we’re looking for
Essential experience and capabilities
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7+ years’ experience in customer propositions, rewards, loyalty, commercial strategy or a related role
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Strong commercial and business acumen, with the ability to assess value, trade–offs and return on investment
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Proven experience working across multiple teams to deliver complex, crosscutting initiatives
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Ability to shape and deliver customer–centric propositions that balance experience, commerciality, risk and feasibility
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Strong relationship management and influencing skills, with experience working with senior stakeholders
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Clear and effective communication skills, able to articulate value and opportunity to a wide range of audiences
And any experience of these would be great
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Experience working in financial services or other regulated environments
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Background in rewards, loyalty, propositions or customer experience
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Experience tracking and measuring customer and commercial outcomes
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Exposure to platform, data, legal or risk considerations in proposition delivery
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We’re committed to creating an environment where everyone can thrive, learn and develop.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria through the Disability Confident Scheme.
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!