Security Officer
Location: Great Western Hospital, Swindon, SN3 6BB
Salary: £14.05 per hour plus unsocial hour and weekend uplifts. Plus, Serco benefits
Schedule: Full time – 37.5 hours per week based on 12‑hour shifts, 4 on 4 off.
The current vacancy offered is for a flexi worker guaranteed 4 shifts per week on a adhoc flexi working pattern to cover annual leave and sickness.
Ready to impact a better future?
As a Security Officer in our Health team, you’ll deliver a professional, visible and responsive security service that helps create a safe environment for colleagues, patients and visitors across the hospital site.
Every day, your work will support the smooth running of essential NHS services. From emergency response to conflict de‑escalation, you’ll play a vital part in creating calm, protecting people, and helping ensure the hospital remains a safe and welcoming place for the community.
What you’ll do as a Security Officer
You’ll be entrusted to:
- Deliver all duties in line with Assignment Instructions, relevant British Standards and Security Industry Authority (SIA) and Serco security codes of conduct
- Maintain a current SIA licence and complete all internal and external compliancy training required for this role.
- Act as the first line emergency response for any security situation, including staff and department panic or emergency alarms
- Provide a responsive security service that treats all colleagues, patients and visitors with dignity and respect
- Use Conflict Resolution and de‑escalation techniques to defuse challenging situations, using Physical Intervention only as a last resort
- Monitor CCTV systems in line with BS 7958, identifying incidents and escalating appropriately
- Control access to the premises, verifying identification where required and challenging unauthorised entry
- Assist and escort visitors and colleagues around the hospital site
- Respond to reports of missing patients, conducting searches both in person and via CCTV
- Complete, timely and accurate reports, logs and documentation as required
- Manage lost and found property and support cash handling duties in car parking areas
- Investigate fire alarms and participate as part of the Fire Response Team
- Act as first point of contact with external emergency services.
- Ensure all issued equipment and uniform is maintained and used correctly.
Does this sound like you?
You’ll be a great fit for this role if you have:
- A valid Front Line SIA Door Supervisor Licence held for a minimum of 3 years, ideally combined with a valid Public Space CCTV licence.
- A current First Aid qualification
- Significant experience as a Security Officer, ideally within corporate or healthcare settings
- Strong customer focus and experience working in public‑facing environments
- Good administration and report‑writing skill.
- Must be proficient using Microsoft Word, Excel and using modern technology devices for reporting.
- Professional use of radio and telephone communications, etiquette.
- Experience working in diverse and multicultural environments
- Confidence using de‑escalation techniques alongside sound judgement and diplomacy. (MAYBO Safer de-escalation and Clinical holds, trained would be an advantage).
- Experience with work with metal health patients (would be an advantage)
- Knowledge of the Mental Capacity / Mental Health Act (would be an advantage).
This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: Competitive holiday package
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime Healthline, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.