• To provide a high level of customer service to all guests in line with the company’s values and achieve mystery shop targets through the consistent delivery of this.
• Develop in-depth product and park knowledge to become more informative to our guests both within units and on park.
• Clear communication with team leaders and management with new ideas and suggestions to create a better work environment.
• Comply with company policies in the completion of all necessary paperwork and cleaning schedules.
• Assist the department in achieving agreed budgetary targets set through joint ownership of units alongside your team and managers.
• Provide world class customer service, creating memorable experiences for our guests
• Supporting the department in delivering daily revenue targets
• Ensuring the stores always look well-presented and that processes are being followed correctly, allowing for a safe & successful environment.

Working in Retail & Fastrack at Thorpe Park means creating lasting memories in an environment where no day is ever the same. We have a range of stores across the Resort, offering both team and independent working opportunities. You will be responsible for maintaining a high standard of presentation and cleanliness within the units, as well as delivering world class customer service to our guests.

• A positive, customer‑focused attitude
• Ability to work in a fast‑paced, high‑volume environment
• Strong communication skills and confidence when interacting with guests
• Ability to remain calm and professional in busy or high‑pressure situations
• Willingness to work flexibly, including weekends, peak periods, and seasonal hours
• Ability to work both independently and as part of a team
• Experience of Retail or Leisure environment is encouraged but not essential

Alongside the opportunity to perform to thousands of international guests in your residency, you’ll also receive:

• Monthly Bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Discounted rates at Merlin hotels all over the world
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.