Merlin Entertainment
Performance Lead
Location: THORPE PARK Resort, KT16 8PN
Hours: 40 hours per week
Salary:
The Performance Lead will help support the resource and planning team in maintaining and driving operational readiness across Thorpe Park. This role will focus on the support and admin required for conducting spot checks, supporting investigations, and assisting with the facilitation of training courses for frontline staff.
Responsibilities:
Assist in coordinating and supporting the delivery of training sessions for frontline staff, ensuring training materials align with operational standards and safety protocols.
Help collaborate with the Operations Specialist and Resource Associates to update and organize training content and materials, reflecting changes in processes, safety regulations, and operational objectives.
Support with any Employee Relations (ER) processes, ensuring alignment with company policies and best practices.
Assist with the facilitation of investigations, note taking, documenting findings, and supporting the resolution of operational and employee-related issues.
Oversee compliance of policies and procedures set forth within the Merlin Entertainments Group Health, Safety and Security Policy.
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