JOB PURPOSE

•    Promoting Merlin Entertainments policy of quality customer care by ensuring a courteous, efficient, helpful and entertaining service to the public.
•    Provide interactive quality creature feeding presentations
•    Ensure all public areas have well stocked displays and point of sale, ready for the Attraction opening and that they are maintained and kept in a clean and tidy manner throughout the day.
•    Ensure all transactions are processed accurately considering rates, promotions, vouchers, discounts, etc.
•    To ensure that all voucher redemptions are recorded and reconciled on a daily basis.
•    To ensure that adequate visitor surveys are returned by visitors.
•    Ensure the highest standards of accurate and efficient cash handling procedures, check floats, monitoring staff and customers during transactions
•    To follow opening and closing procedures as detailed in the department’s operating plan.
•    To greet all visitors with eye contact, a smile and a verbal greeting on every transaction.  
•    To issue a receipt and a passing pleasantry on every transaction

      To maintain stockrooms in a clean and tidy condition, ensuring stock rotation is carried out.

• Retail Experience

Benefits

• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more! 
• Free bus from Staines station for all employees  
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have a longer-term career in Merlin 
• Access to Perks at Work which 30,000+ national & local employee discounts