Guest Experience Manager

Fancy taking a leading role in the ULTIMATE fame experience? Join the team at Madame Tussauds London and truly immerse yourself in fame and taste the life of the rich and famous, through a combination of our historic artistic methods (that date back centuries, by the way!), immersive sets and pioneering modern tech. Our talent agents are currently scouting for the latest stars to join our phenomenal cast. We’re looking for an Guest Experience Manager to join our team to help create memorable experiences for our guests.

Leading our attraction teams daily to ensure Madame Tussauds London delivers a world class experience and that the guest journey is constantly reviewed in order to deliver and exceed guest expectations. You’ll be right in the heart of the action, ensuring that every guest’s journey begins with excitement and ends with satisfaction. 

As a Guest Experience Manager you will need to radiate passion for Customer Service and seek new opportunities to improve the Guest experience. As well as being a customer service expert you will be motivating the team to maximise upsells and secondary spends.

This is a 6 month fixed term, full-time role, with a working shift pattern to cover 5 out of 7 days. Due to our business being open all year round we require full availability, including weekends and bank holidays. 

So what are you waiting for? Come on in, it’s your time to shine!