GUEST EXPERIENCE HOST

BIRMINGHAM, UK
Posted 6 days ago

Merlin Entertainment

A warm, friendly, and engaging approach to delivering exceptional guest experiences
A strong customer-first mindset, always going the extra mile to exceed visitor expectations
Confidence in interacting with guests, handling queries positively, and resolving issues professionally
Enthusiasm for maximising sales through upselling across all commercial areas
A proactive attitude to maintaining clean, safe, and welcoming public spaces
Reliability, flexibility, and a team-focused approach in a fast-paced environment
A commitment to meeting daily KPIs, mystery shopper targets, and brand standards

Guest Experience Host

Job ID: 2026-11083
Employment Type: Guaranteed Hours (MGH)
Offer/Contract Type: Fixed End Date/Seasonal
Location Name: SEA LIFE Birmingham

What you’ll bring to the team

A warm, friendly, and engaging approach to delivering exceptional guest experiences
A strong customer-first mindset, always going the extra mile to exceed visitor expectations
Confidence in interacting with guests, handling queries positively, and resolving issues professionally
Enthusiasm for maximising sales through upselling across all commercial areas
A proactive attitude to maintaining clean, safe, and welcoming public spaces
Reliability, flexibility, and a team-focused approach in a fast-paced environment
A commitment to meeting daily KPIs, mystery shopper targets, and brand standards

Qualifications & Experience

Previous experience in customer service, hospitality, retail, or leisure environments (desirable but not essential)
Experience handling cash and operating tills accurately in line with procedures
Ability to follow health & safety, food safety, and PCI compliance standards
Strong communication skills and the ability to deliver a consistently high standard of service
Willingness to adhere to uniform and grooming standards
Confidence in completing basic administrative tasks and paperwork

Benefits

Opportunity to work in a fun, guest-focused attraction environment
Full training provided, including customer service, safety, and operational procedures
Career development opportunities within Merlin Entertainments
Discounts on Merlin attractions and associated benefits
Supportive team culture with a focus on quality, safety, and guest satisfaction

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Pay Range

GBP £12.31/Hr.

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