First Responder

Location: Alton Towers Resort

About Us:

Alton Towers Resort is the UK’s most beloved theme park, known for creating thrilling experiences and unforgettable memories. We’re currently recruiting for a dedicated and skilled First Responder to join our team, playing a key role in ensuring the safety and wellbeing of our guests and colleagues. As the only UK attraction focused on “making Britain happy,” we take great pride in providing world-class care for everyone who visits or works at the resort.

The Role:

As a First Responder at Alton Towers Resort, you’ll be based in our on-site medical centre but will also respond to incidents across the resort, from the theme park to the hotels, and even assist in off-site calls when necessary. You will use your medical expertise to provide prompt, professional treatment to guests and colleagues in a variety of situations. You will also play a vital role in supporting special events, including conducting drug and alcohol testing. In this role, you’ll collaborate closely with our Security and Medical teams to maintain a safe and welcoming environment for everyone.

Key Responsibilities:

• Provide immediate medical care to guests and colleagues during incidents on-site and respond to local offsite calls when required.
• Assist with medical coverage for special events at the resort.
• Conduct drug and alcohol testing as part of our health and safety procedures.
• Work closely with the Security and Medical teams to ensure a coordinated approach to emergency responses.
• Keep accurate records of all medical interventions and tests conducted.
• Primarily work during the day, but flexibility to work nights when required for specific events or circumstances.

We are looking for a motivated and compassionate First Responder who is ready to take on a dynamic role. Our ideal candidate will have:

• FREC 3 qualification (minimum).
• Willingness to gain the WMAS First Responder qualification within 12 months if not already certified.
• Strong ability to remain calm under pressure and provide clear, effective medical care in emergency situations.
• Excellent communication skills and the ability to work as part of a team.
• A proactive approach to work, with a focus on guest and employee wellbeing.
• Flexibility in working hours, weekends and Bank Holidays, including availability to work occasional night shifts when needed.

• Merlin Magic Pass – 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities 
• Plus, many more…

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.