Job description
SALARY: £44,901 – £49,890 pa
LOCATIONS:
Birmingham, Chester, Glasgow, Hove, Leeds, Manchester, Newport, Cardiff, Edinburgh, Halifax
HOURS: Full-time – 35 hours per week
WORKING PATTERN: You’ll primarily work remotely in this role, giving you the flexibility to work from home. To support collaboration and connection with your colleagues, you’ll need to be based within reasonable travelling distance of one of our hub locations and attend when required for business, team or customer needs.
For any questions about the role or to be invited to a briefing session we’re holding for candidates please contact Fiona Kinghorn. The briefing session will take place on 08 July 2026 at 15:30.
ABOUT THESE OPPORTUNITIES
We have a couple of opportunities for Team Managers within our Financial Crime Operations team, which sits within our Economic Crime Prevention function.
As a Financial Crime Team Manager, you’ll lead a team responsible for delivering high-quality, compliant financial crime activity, helping to protect our customers and the Group from financial crime risk.
You’ll play a critical role in driving performance, developing your team and ensuring activity is delivered in line with regulatory expectations, risk frameworks and service standards.
You’ll work closely with Senior Team Managers, operational leaders and specialist teams to ensure consistent delivery, strong controls and continuous improvement across the function.
WHAT YOU’LL BE DOING
In this role, you’ll:
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Lead, motivate and develop a team, ensuring high performance and engagement
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Manage day-to-day operations ensuring delivery meets quality, productivity and service expectations
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Deliver performance management through coaching, feedback and development planning
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Ensure activity aligns with Financial Crime policy, risk appetite and regulatory requirements
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Identify and mitigate operational risks, ensuring robust controls are in place
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Support and deliver operational change, contributing to continuous improvement initiatives
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Use MI and insight to monitor performance, identify trends and take corrective action
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Build strong working relationships with collaborators and partners across the business
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Support recruitment, onboarding and development of future talent
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Drive a culture of collaboration, accountability and continuous improvement within the team
WHAT YOU’LL NEED
We know that great talent comes from many backgrounds. While this role may reference a suggested range of experience in years, this is intended as a guide only. What matters most is that you can demonstrate the essential skills outlined. If you have relevant, transferable experience, we encourage you to apply.
Essential:
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3+ years of experience leading teams within Financial Crime, Risk or a regulated environment
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Proven ability to manage performance and develop high-performing teams
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Strong understanding of Financial Crime regulations, policy and operational processes
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Experience delivering against quality, productivity and service targets
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Strong communication skills, with the ability to engage and influence business partners
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Ability to identify risks and ensure appropriate controls are in place
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Experience using data and MI to drive decision-making and improve performance
Desirable:
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Experience within specific Financial Crime disciplines (e.g. KYC, ODD, Investigations)
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Experience delivering or supporting operational change initiatives
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Exposure to audit, QA or governance environments
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Experience managing multiple priorities in a fast-paced environment
ABOUT WORKING FOR US
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes…
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A generous pension contribution of up to 15%
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An annual performance-related bonus
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Share schemes including free shares
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Flexible benefits you can adapt to your lifestyle
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28 days’ holiday, plus bank holidays
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A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you’ll learn and thrive? Apply today and find out more!