Head of Chief Controls Office – CIB and Cross Border Controls

Job description

JOB TITLE: Head of Chief Controls Office – CIB and Cross Border Controls

LOCATIONS: London / Birmingham / Edinburgh

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

About This Opportunity

Corporate & Institutional Banking (CIB) supports Large Corporate and Institutional clients across the UK and internationally. This pivotal role will work closely with Risk and Control Owners to shape CIB’s first line risk and control agenda, ensuring a robust control environment that supports sustainable business growth within regulatory and risk appetite expectations.

What You’ll Be Doing

As Head of CIB and Cross Border Controls, you’ll lead the Chief Controls Office for CIB Relationship and Ring‑Fenced Bank (RFB) Product teams, ensuring a consistent operating framework is applied across all jurisdictions and steering the direction for first line risk and controls. You’ll act as a trusted business partner to front‑office leadership and represent CIB at key Executive and Regulator meetings.

Key accountabilities include:

• Leading and developing a specialist Controls Office team that provides expertise across credit, conduct, economic crime, operational and change risk for CIB Relationship and RFB Product teams.

• Ensure continued improvements to the CIB control environment through assessments of the design and effectiveness of key controls aligned to Lloyds Banking Group’s Enterprise Risk & Control Framework, supported by effective KRIs, control testing and remediation.

• Leading first line issue and incident management across the portfolio, including events, near misses and audit or compliance findings, driving robust root cause analysis, clear remediation plans, and sustainable control fixes.

• Structuring risk and control forums for Relationship and Product teams, providing senior leaders with clear, actionable insight on control adequacy and emerging risks.

• Collaborating with second line Risk and Compliance teams and Internal Audit, providing high‑quality responses to reviews, regulatory queries, and thematic work.

• Driving a strong and accountable risk culture across CIB, continuously uplifting capability and ensuring deep relevant Regulatory knowledge in CIB teams.

What We’re Looking For

• Significant experience within Corporate & Institutional Banking (5+ years), including deep understanding of CIB products, client lifecycle processes, and associated risk types.

• Extensive first line risk and control experience (5+ years) across operational and non‑financial risks, including credit, conduct, economic crime and change risk.

• Strong leadership experience (5+ years) leading specialist risk, controls or assurance teams within complex, highly regulated financial services environments.

• Experience of leading regulatory engagement and in‑depth knowledge of regulatory expectations (FCA handbook and PRA risk management requirements) and industry standard methodology for risk governance and first line control frameworks, translating regulatory requirements into practical, front‑office‑ready controls.

• Senior partnering capability, including the ability to challenge and influence Relationship, Coverage and Product Heads while maintaining strong commercial awareness.

• Proven experience embedding risk ownership and risk culture through the design of training and competency programmes and ensuring consistent application of policies, standards, and controls.

We know that talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This Is A Place For You

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn, and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
 

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health, or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policy

Ready for a career where you’ll learn and thrive? Apply today and find out more!