We are currently recruiting for an Operations Manager to join our team at the Cornish Seal Sanctuary in Gweek. This is a fantastic opportunity for an experienced operational leader to become part of the Senior Management team at this truly beautiful sanctuary!

Working closely with the General Manager, you will take ownership of the sanctuary’s day-to-day operations and operational planning, while leading the team to deliver outstanding visitor experiences.

In this hands-on role, you’ll lead our Guest Experience & Education Supervisor, Cleaning and Car Parking teams; while acting as lead Duty Manager to confidently resolve challenges, make informed decisions and ensure the sanctuary operates safely, efficiently and smoothly.

You will play a key role in achieving the sanctuary’s financial targets through the successful delivery of additional experiences and cost control.  In addition, you will champion a strong culture of health and safety, ensuring policies, procedures and training are embedded across the sanctuary.

As a key member of the Senior Management Team, you will work collaboratively with colleagues across the sanctuary to support conservation, education, marketing and fundraising initiatives.  You will also deputise for the General Manager when required, helping shape the future success of the sanctuary.

This role is a permanent, full time leadership role and given the 7-day nature of the visitor attraction, there will be regular weekend and bank holiday working on a roster basis. 

• You’ll have excellent leadership, interpersonal and communication skills
• You’ll be guest obsessed and operationally savvy, with a genuine passion for delivering outstanding customer experiences.
• Full of initiative, someone that can think on their feet, problem solve and be decisive
• Be someone that can take the lead when the pressure’s on
• Confident in health & safety and operational compliance
• You’ll also be bursting with ideas to make our guest experience even better
• Experience leading operational teams, ideally within a visitor attraction, hospitality, leisure, tourism or similar customer-focused environment.

Alongside working with a team that works hard, supports each other, and has fun along the way, you’ll also receive:

• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Discounted rates at Merlin hotels all over the world
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.