Job description
JOB TITLE: Associate Relationship Manager, Healthcare
LOCATIONS: Newcastle upon Tyne
SALARY: £40,824 to £45,360
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
What you’ll be doing
We’re seeking an Associate Relationship Manager (ARM) to provide support for a growth portfolio significant portfolio within our Mid Corporate segment, primarily comprising Healthcare clients such as Care Homes, GPs, Pharmacies and Dental clients. Working alongside a Relationship Director (RD), you’ll help deliver excellent service and tailored solutions to meet our clients’ goals.
The successful candidate will support providing Term Loans, RCFs, and other banking solutions to a range of businesses under the Healthcare umbrella. You will be supporting an RD who is experienced in bringing on new-to-bank relationships, working with key-business-introducers and corporate finance houses to make this happen.
This is a growth role for our Mid Corporate team, and that focus on new business origination is key for the person we are looking for. We know the Healthcare sector is growing and offers us lots of opportunity!
Mid Corporate is a Relationship Management business within Business and Commercial Banking. We’re responsible for the overall management of client relationships whose turnover is between £25m – £100m. It’s an exciting and wide-ranging segment spanning a variety of sectors and central to our purpose of Helping Britain Prosper.
You’ll play a key role in building long-term, multi-product relationships— leading on the switcher strategy, ensuring funds are with clients quickly, handling risk, and deepening client engagement. This is a dynamic role where no two days are the same, ideal for someone who thrives in a fast-paced environment and is passionate about putting customers first.
Your key accountabilities will include:
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Client Engagement: Attend client meetings (virtually or in person), prepare agendas, follow-up actions and communicate updates on rates, fraud alerts and events.
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Portfolio Management & Growth: Support the lending journey, help identify high-value clients and spot opportunities to grow product holdings.
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Risk & Compliance: Use your understanding of financial accounts to support credit proposals, monitor risk and contribute to financial analysis.
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Credit & Onboarding: Assist with credit reviews, facility changes and onboarding, including preparing proposals and tender submissions.
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Organisation & Efficiency: Manage your diary and inbox, prioritise tasks and contribute to process improvements that benefit clients and colleagues.
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Collaboration & Insight: Work with internal teams and product partners to deliver tailored solutions and stay informed on sector developments.
Why join us
We’re transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.
What we’re looking for
We’re looking for someone who’s proactive, organised, and passionate about delivering great client outcomes. Ideally, you’ll bring:
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1-2 years’ experience in a customer-facing role within financial services
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Strong organisational and time management skills
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Confidence in building and maintaining relationships
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Clear written and verbal communication skills
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A proactive mindset and willingness to learn
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Awareness of risk and how to manage it effectively
And any experience of these would be great:
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Experience in Business & Commercial Banking
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Proficient in using systems such as CRW, PEGA and Co-Pilot
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
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A generous pension contribution of up to 15%
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An annual performance-related bonus
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Share schemes including free shares
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Benefits you can adapt to your lifestyle, such as discounted shopping
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28 days’ holiday, with bank holidays on top
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A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you’ll learn and thrive? Apply today and find out more.