BCU is a diverse and inclusive learning community of over 30,000 students from more than 100 countries. We are committed to providing a transformational educational experience, supporting world-class research, and fostering a collaborative and supportive working environment. Our student demographic reflects the rich cultural and ethnic diversity of Birmingham itself, with a significant proportion of students from racially minoritised backgrounds. This diversity is a strength, and it calls for a workforce that is equipped to challenge deficit narratives and thinking — those assumptions that position students from underrepresented groups as lacking rather than recognising their assets and potential.
We are looking for an International Admissions and Conversion Officer to support Marketing, Recruitment and Communications in delivering high quality services across the University. The role involves the processing of applications including maintaining efficiency and management of a portfolio of programmes, and working with academics, UCAS, agents, schools and colleges and colleagues to ensure accuracy. You will play a key part in ensuring our services are safe, efficient, compliant, and aligned to our sustainability goals.?
Key Responsibilities
- Processing of large volumes of data (such as applications)
- Collaborative working with academic tutors and key external stakeholders
- Representing the wider department during open events
- Ensure that effective communications are in place with admissions tutors to provide advice and guidance when required.
- To be responsible for the effective management of applicant enquiries by email, post and telephone to the timescales agreed and supporting the Enquiries Team in providing responses and updating FAQs.
- Support interview and audition processes and undertake required checks to meet the conditions of entry.
- Support the Confirmation and Clearing processes.
- Provide support to the wider Department, particularly with regards to internal and external events and other corporate activities.
- Process admissions decisions in line with UKVI compliance regulations.
Essential Requirements
- A good level of education, to degree level or equivalent is expected. English and Mathematics at GCSE level.
- Experience of operating and developing efficient administrative systems; particularly volume and accurate data processing in a customer -facing role.
- Excellent communication, customer service skills and strong interpersonal skills
- Strong customer focus
- Ability to deal with international recruitment agents and overseas institutional staff with care and sensitivity
- Ability to organise work efficiently
- Attention to detail and accuracy
- Ability to work to tight deadlines
- Flexible team worker with good interpersonal skills
- Ability to work with a diverse student population
- Expertise in work processing / keyboard skills including experience in the use of Microsoft Office packages and relational databases such as SITS.
Desirable Requirements
- Experience of processing applications and making decisions on eligibility, ideally within an international context
- Experience of working in a Higher Education setting
For more information about the role, please contact Greg Williams, International Admissions Manager, at Greg.Williams3@bcu.ac.uk.
Further Information.
If you want to be part of a team shaping the future of the Marketing, Recruitment and Communications Department we’d love to hear from you.
Why not take a look at the interactive map that shows the facilities across campus.
The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so and will be employed by Birmingham City University directly.
Equality, Diversity & Inclusion
We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.
Disability Confident Employer
Birmingham City University is proud to be a Disability Confident Employer. We are committed to creating an inclusive and accessible recruitment process. Disabled applicants who meet the essential criteria for the role will be guaranteed an interview.
Closing Date: 12 Jul 2026
Department: Admin/Support Service
Salary: £32,006 to £35,331 per annum
Permanent