Merlin Entertainment
Do You Want a Job That Offers a Little Bit of Everything?
Within the exciting role of Resort Champion, you can gain experiences and develop skills across several departments at Alton Towers Resort. This multi-skilled role allows you to become an adaptable and versatile member of the team, supporting a range of areas across the resort. If you have a passion for exceptional customer service and thrive in a fast-paced environment, this is the role for you!
About the Role
As a Resort Champion, you will play a crucial part in the guest journey, interacting with guests and ensuring their experience is memorable from start to finish. Your responsibilities will span various departments, providing you with the opportunity to learn and grow while delivering outstanding service.
Key Responsibilities
Guest Engagement: Actively engage with guests, providing them with information, assistance, and support throughout their visit to enhance their experience.
Cross-Departmental Support: Work collaboratively with multiple teams, including ride operations, guest services, and event coordination, adapting to the needs of each department as required.
Exceptional Customer Service: Deliver a high standard of customer service, addressing guest inquiries and concerns promptly and professionally.
Problem Solving: Use your initiative to resolve any issues that may arise, ensuring a seamless experience for guests.
Health & Safety: Maintain a safe environment by adhering to health and safety procedures throughout the resort.
Feedback Collection: Gather and share guest feedback to contribute to ongoing improvements in service and guest satisfaction.
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