Merlin Entertainment
Hotel Front of House Assistant
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Full Time Fully Flexible, covering hours between 07:00am and 10:00pm (early shifts, mid shifts and late shifts on a rotational basis)
Contract Type: Seasonal, until Winter 2025
Here at the LEGOLAND® Windsor Resort our 2025 season is in full swing, and we are recruiting for Hotel Front of House Assistants to join our AWESOME Hotel Operations Team!
Our Hotel Front of House Assistants will be responsible for making sure our guests receive a 5-star experience! Whether you’re at our open plan reception area checking guests in, greeting guests as they arrive outside our Hotel lobby, managing the guest flow from the Hotel exit into the Resort (checking their tickets, sharing your resort knowledge) or even assisting guests with their luggage you’ll be part of the team who make their stay extra special, full of memories to cherish!
As a Hotel Front of House Assistant you will demonstrate a high standard of customer service at check in, check out and with ad hoc guest queries. You will work across multiple areas within the Hotel, not just the reception area, including: greeting guests outside the hotel upon their arrival, handling of guest luggage within the luggage store, escorting guests to their rooms, directing guests to facilities around the Hotel as a Hotel lobby host. You will oversee the park entrance from the hotel, carrying out checking of park tickets and giving our guests your best tips for a great day out!
You will also take ownership of the booking of breakfast/dinner/swimming sessions for our guests, receiving guest feedback and enquiries, escalating as required, and ensure you are always seeking new ways to elevate our guests experience on their overnight stay with us.
Our Hotel Front of House team work across all three of our beautifully themed LEGOLAND Hotels.
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