Merlin Entertainment
Location: Thorpe Park
Hours: Full time, part time, weekends & holidays
Contract Type: Seasonal, until November 2025
This role supports the Contact Centre Assistant Manager in the daily running of the Contact Centre team. With the department split into two, Customer Services (emails, social media, live chat) and the Call Centre (phones, admin, school bookings), this job holder will assist in both teams to ensure a smooth operation. This role involves ensuring efficient and appropriate responses to all Guest enquiries and feedback that Thorpe Park Resort receives. This includes both positive and negative feedback. Ensuring it is responded to in a timely manner, meeting all SLAs and ensuring action is taken, demonstrating, on behalf of the company, the importance that is placed on receiving Guest feedback. Responsibility for host training, coaching & performance, and motivation.