Job Description
Position Details
Campus Services
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £23,764 to £24,855
Grade: 2
Part Time (14 hours per week)
Permanent
4 positions available
Closing date: 31st March 2025
Our offer to you
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.
Find out more about the benefits of working for the University of Birmingham
Role Summary
You will provide a high quality cleaning service in all areas of University buildings across campus, including offices, public and teaching areas and student accommodation. Clean, stock and supply designated areas to a required standard to maintain hygiene and replace stock items. Perform and document routine inspection and maintenance activities to keep buildings and facilities in an orderly condition. In order to flexibly use resource you may be given the opportunity to work in different areas of the department or wider University.
Working Pattern:
4 days on 4 days off: Position 1: 04:30am to 10:00am, Position 2: 10:30am to 15:30pm, Position 3: 13:30pm to 19:00pm, Position 4: 19:30pm to 00:30am.
Main Duties
Carry out cleaning and sanitising of all areas of buildings, including sweeping, mopping, damp wiping, vacuuming, using cleaning agents and cleaning equipment.
Empty bins and remove waste and recycling.
Ensure that hygiene and required standards are kept to, ensuring a consistent and quality cleaning service.
Replace stock items, for example, in sanitary areas.
Perform and document routine inspection and maintenance activities.
Report faults and maintenance defects, missing stock, emergencies (for example, floods, intruders, accidents) or building maintenance matters.
Ensure all cleaning equipment is in good order and report any defects.
Carry out the safe collection, use and return of keys, to ensure security of buildings and rooms.
Cover for absent colleagues and transfer between working areas as required.
Assist the Team Leaders and Assistant Managers with periodic stock takes.
Assist with meeting University environmental targets. For example, turning off lights as required.
Conform to all Health and Safety requirements, Control of Substances Hazardous to Health COSHH regulations, to ensure a safe, high quality service.
Work co-operatively, helpfully, politely with customers, colleagues and visitors, including answering queries and dealing with all situations that arise, to deliver the highest level of customer service.
Maintain personal hygiene standards, and wear the correct protective and required corporate clothing.
Carry out additional tasks as required.
You will be expected to treat everyone with dignity and respect, supporting equality and valuing diversity.
Required Knowledge, Skills, Qualifications, Experience
Ability to follow and work in line with instructions, with good attention to detail.
Ability to organise and plan own work.
Ability to work as part of a team.
Ability to undertake required physical activities.
Ability to work with customers and colleagues from diverse backgrounds and offer a good service regardless of others’ differences.
Ability to learn and understand how diversity considerations can affect own area (e.g. different dress code).
Good communication skills.
Co-operative, helpful, flexible attitude.
Ability to undertake training required.
Dimensions
This role does not directly manage others.
This role does not own a budget.
Planning and Organising
This role will be working in response to customer orders and enquiries and is therefore mostly reactive. They will need to maintain an awareness of how their work links with others, and to ensure certain activities are completed within a shift.
Problem Solving and decision making
The role will undertake a variety of activities that are very similar in nature, with most problems arising being ones that have been seen before, with the role holder knowing how to resolve it from experience. This role will be expected to work within prescribed ways of working, with little to no latitude to deviate.
Internal and External relationships
This role will be a customer facing role and will be expected to be polite, responsive, friendly and courteous at all times, dealing with enquiries in a professional manner that leaves customers feeling well treated. There may be times when the role has to deal with complaints and difficult customers.
The role will work collaboratively with team members to provide a high quality customer experience.
Informal enquiries to Deb Gardiner, email: d.m.gardiner@bham.ac.uk
View our staff values and behaviours here
We believe there is no such thing as a ‘typical’ member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone on our website.
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