Our business

Royal Mail Group operates across the UK and internationally with revenues of £10 billion, £694 million operating profit and 159,000 employees. Following an IPO in 2013, we have gone through significant transformation encompassing greater investment in technology, evolution of the operating model, comprehensive efficiency improvements and a dynamic growth agenda, including further expansion across Europe and entry to the North American market.

Our UK business comprises the UK and international parcels and letters delivery businesses under the Royal Mail and Parcelforce Worldwide brands. The parcels business is at the forefront of developments in the ecommerce space, serving large online retailers as well as smaller and medium-sized businesses selling through marketplaces and their own web sites. General Logistics Systems (GLS) is one of the largest, ground-based deferred parcel networks in continental Europe, covering 41 countries and nation states in Europe and, following recent acquisitions, eight states in the western US.

Our values

The way we work, the decisions we take, the relationships we build with our employees and the way we do business with our customers. We arrived at them through close consultation with people across the business.

Be Positive

We love to give it a go, aiming to make life better and brighter for our customers and each other. We trust each other to do the right thing and always say thank you for a job well done.

Be Brilliant

We know our stuff, so we always deliver great service. That’s because we do the little things well, and we’re pretty good at the big things too! We work hard to find a better way – we never stop trying to improve.

Be Part of It

It’s all about our team. We listen to each other and support each other, because after all, where would we be without each other? We appreciate diversity because getting thoughts and ideas from everyone makes us a stronger team.